top of page
CHOP HOUSE.jpg

FMK Loyalty: Frequently Asked Questions

  • Where and how can I sign up for FMK LOYALTY APP?
    The FMK Loyalty App is available in the Apple App Store or Android App Store. Once the app is downloaded you will need to sign up for your FREE account and must use your cell phone number during signup. Once your account is created you will be able to start earning rewards. You must have a smartphone to sign up as this is the only way you will be able to join FMK Loyalty.
  • When will my Loyalty Rewards expire?
    Your rewards will not expire unless you cancel your FMK Loyalty account.
  • How can I check my current rewards?
    You can check your visits status on the MEMBER VISITS PROGRESS BAR in the app. You can check your “MY REWARDS” to see all rewards & gifts.
  • What FMK locations can I visit?
    Any of our FMK Restaurant locations will accept the FMK Loyalty App.
  • How do I earn a visit?
    Every time you visit any of our family of restaurants and spend $10.00 or more you will receive one (1) visit on your card. Prior to checkout, guest must write down phone number or full name on the receipt and inform server. Your visit will automatically show up shortly after check is completed. (Pull down on screen to refresh and see your visits on the “PROGRESS BAR”.)
  • How do I earn my store credit?
    Every time a member visits any of our family of restaurants 10 times and receives 10 valid visits on their account, they will receive a $10 credit on their FMK Loyalty app to use on their next visit. Once you have earned 10 visits, the visits will then reset back to zero and the process will begin again.
  • How do I redeem my credits?
    Your credits will act as a gift card on the FMK Loyalty App. You may use your earned credits at any time and the credits will not expire. To redeem credits guest must inform server you have credit on your account that you would like to use and they will use your phone number to redeem your credit prior to checkout. REWARDS HAVE NO CASH VALUE.
  • Can I still receive visits if I forgot my phone?
    Yes, you can still receive visits if you forgot your phone. Guest must write down phone number or full name on the receipt and inform server before payment and they will log your visit on your account. When you get back to your phone you will see that your credit was registered.
  • How will we learn about specials and events?
    We will push notifications & emails to you to inform you of bonus discounts, double visit days, limited time deals, events and much more. To make sure you get the most out of the My Rewards App please make sure you allow for all notifications.
  • Will you still send out emails?
    Yes, we will still send out emails but you will have to register your email address under your account profile in the FMK Loyalty App to receive emails.
  • How do I keep track of tiers?
    You can view your points on the FMK Loyalty App under “My Account”. Once you cross a certain threshold the app will automatically notify you and you will have a new home screen graphic and earn the associated rewards & gifts in that tier.
  • How do I delete my FMK Loyalty account?
    You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You on your FMK Loyalty Account. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please send us the contact form or email us at support@ourfmk.com Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Screenshot
bottom of page